Ageing population, hospital diversion, "sandwich generation" All aspects of modern society but often the children of the aged are the ones who really need help. Phill Tsingos talks about the heart break of "loving neglect" and the need to help the elderly stay at where they want to be: at home. About my guest: Phill Tsingos is a Registered Nurse for more than twenty years, with experience worked in intensive care, emergency, children, rural and remote, community care as well as with Aboriginal and Torres Strait Islander communities.  Phill has worked directly with patients but also has had extensive experience as a manager as well as a nurse educator.  Phill has worked here in Australia as well as abroad in the UK.  These days, he thrives on the daily challenges of working in an emergency department. Phill’s mission is everyone should have the best quality of life possible. He has made caring for people a life long devotion (perhaps even an obsession). Seeing many people suffer as a result of inadequate care at home, Phill wanted to be the prevention not the cure. Phill recently won a national business award for his work with iNightingale