Happy February Podcast! Jen and Sandi are joined by Dan Coldwell this week, a colleague of Sandi's at Satori Consulting, Inc. Dan has 30 years of experience in financial services as an executive and industry speaker and has also served as chief marketing and chief operations officer in past positions. He is a hockey certified coach, and he "cross-pollinates" (as he puts it) between the business and sports world. Listen along as they chat about: Acting on feedback/pain points The 3 steps of responding to feedback Feedback collection Do's and Don'ts How to not fear bad reviews because of what they do for good reviews Thank you so much for joining Jen and Sandi, Dan! If you'd like to chat more with Dan about the customer experience, you can contact him through the Satori Consulting, Inc. site. Thank you so much for listening! Make sure to check out the video cast under the "Videos" tab! Connect with Jen on LinkedIn and visit her website Own Up!® Connect with Sandi on LinkedIn and visit her website Satori Consulting, Inc! Have a comment, question, or topic for Sandi and Jen? Leave us a comment on LinkedIn!