Most teams have encountered this basic scenario: Your application sends out a periodic report to a specific person in the company. Then, at some later point, either another team member wants to start receiving a copy of the report, or you need to remove the original recipient and add a new one. With a standard Laravel app, you're probably going to need to make this change by deploying a change—either to the environment, or a config file, or the Mailable class itself. In today's episode we dig into ways we could make it possible for non-technical users to manage outgoing email messages: from the recipient(s), to the message content, to even the logic that determines when and if a message is sent.