John and Jack tackle a listener-submitted question addressing the five crucial aspects every business must master to scale successfully: the importance of daily reporting, tech transparency, job costing, lead attribution, and the monitoring of phone call interactions. Whether you're a Service Titan user or not, these principles are essential for any company looking to achieve sustainable growth. Episode Hosts: John Wilson: @WilsonCompaniesJack Carr: @thehvacjack  Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers. Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here. John Wilson is hosting a workshop in March! Join us March 19th-21st for the Breaking $5 Million Workshop! It’s specifically crafted to help you take your home service business to the next level. Seats are limited and tickets are selling fast. You can check out the agenda and get all the details right here! Contact us: Youtube: @OwnedandOperatedPodcast X: @ownedoperatedco www.ownedandoperated.com [email protected]