In this episode, John and Jack talk about when and how to separate Dispatch and Call Center Representative roles for your home service business. It's a pretty pivotal moment for home service businesses that seems to happen around two and a half to three million of revenue, where these two fundamental positions become two different positions. They discuss what qualities to look for when hiring people for these roles. John also provides his perspective, describing CSRs as "bucket fillers" and dispatchers as the "organizers of the bucket." Episode Hosts: John Wilson: @WilsonCompaniesJack Carr: @thehvacjack  Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers. Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here. Contact us: Youtube: @OwnedandOperatedPodcast X: @ownedoperatedco www.ownedandoperated.com [email protected]