Have you ever found yourself in the eye of an emotional hurricane, or up to your neck in alligators, tongue-tied and searching for the words that can steer the conversation toward calm waters? This episode is your lifeline. We unpack the nuanced choreography of courageous communication, a vital pillar in erecting the architecture of resilience. You'll walk away with a toolkit for engaging in the kind of honest, positive dialogue that not only mends bridges but strengthens, fortifies them, against future storms. This isn't your average pep talk; it's a blueprint for transforming tough talks into stepping stones towards a more resilient you.  Stay tuned to discover some of the phrases your host, Julie south, uses when she needs to put on her Big Girl Kit and have a Courageous Conversation. As your guide in this Resiliency Quotient series, she weaves personal tales and practical advice,  You'll learn how to plant your feet firmly in the midst of life's adversities and face them with a blend of compassion and candour. You'll discover yet more tools and frameworks to strengthen your Resiliency Quotient so you can get your head screwed on straight and get excited about going to work on Monday mornings. Links mentioned in this podcast: Episode 022 - Chris Voss's "Never Split the Difference" book review Buy Chris Voss's book on Amazon (Hard-, soft-cover, Kindle, Audible)   Companion Animal Vacancy at Vet Marlborough - contact Julie South or Tania Bruce for more info. Resources mentioned in this episode can be found at VetStaff - Podcast. How to get more bang for your recruitment advertising buck This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with. How to shine online as a good employer If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because this is something VetClinicJobs can help you with. Revive Your Drive - daily 2-minute videos for employers and employees to revive their drives at work and at home.