In this episode of "Pearls On, Gloves Off," Mary sits down with Dawn Hinz, legal operations leader at Avery Dennison. Together, they dive into the nuances of leading and transforming the legal ops landscape. In The Episode: Exploring Strategy and Improvement: Dawn’s role at Avery Dennison: strategy development, process enhancement, and resource optimization. She shares her methodologies in change management and the hurdles faced during large-scale tech implementations. Cultivating Success: The critical elements that foster a successful legal operations function—supportive culture, robust leadership, and the essential skills needed. Dawn discusses her approach to team building and the traits she values in potential hires. Overcoming Resistance: The common challenges of introducing new systems within firms and how to effectively manage resistance to change. The significance of being a proactive change agent equipped with strategic and program management prowess. Lessons from Dell: Dawn reflects on her tenure at Dell, discussing the evolution of legal operations and the importance of a comprehensive understanding of business processes. They discuss striking the right balance between mitigating risks and maintaining operational efficiency. Demonstrating Value: They emphasize the ongoing need to support legal operations and ways to showcase its impact. Dawn offers her personal advice for aspiring legal ops professionals, urging them to embrace leadership roles, seize learning opportunities, and initiate change. Connect with Us: Follow Mary on LinkedIn: Mary O'Carroll Follow Ironclad on LinkedIn, YouTube, and TikTok Support the Podcast: Love the show? Rate and review us on Apple Podcasts. Your feedback helps us grow and reach new listeners!