Welcome to a fun episode, Marshall and Nick discuss various topics related to car care and customer service. They talk about their experiences with Uber and the decline in service quality. They also discuss unique car modifications, such as vinyl wraps and headlight restoration. The conversation touches on the importance of communication with customers and the challenges of offering additional services. They also emphasize the importance of quality in car care services and the need to educate customers about proper maintenance. In this conversation, Nick and Marshall discuss various topics related to the car care industry. They start by emphasizing the importance of understanding the cost of quality and debunking the misconception that reputable professionals are trying to rip off customers. They then explore the issue of following product instructions and the variability in product performance based on different climates and conditions. The conversation shifts to the changing buying behavior of consumers, with a growing trend towards localized retail and the need for reliable product recommendations. They also discuss the rise of specialized websites and the importance of adapting to changing consumer preferences. The conversation concludes with a reflection on the continual discussion and progression in the car care industry. Takeaways The decline in service quality in the sharing economy, such as Uber, has led to disappointment among customers. Unique car modifications, such as vinyl wraps and headlight restoration, can add a personal touch to a vehicle. Communication with customers is crucial, and it is important to understand their preferences and expectations. Adding protection to maintenance services can help keep a vehicle in good condition and make future cleaning easier. Quality and proper maintenance are essential in car care services, and it is important to educate customers about the importance of these factors. Reputable professionals charge what needs to be charged based on the cost of quality work. Product performance can vary based on different climates and conditions, so it's important to experiment and find the best approach. Consumers are increasingly seeking localized retail and reliable product recommendations. Specialized websites and strong internet presence are on the rise in the car care industry. Businesses need to adapt to changing consumer preferences and make choices that are best for the consumer. Continual discussion and progression are essential in the ever-evolving car care industry. Chapters 00:00 Introduction and Beer Talk 01:25 Discussion on Uber Experiences 05:08 Disappointment with the Decline of Uber Service 09:46 The Decline of Service in the Sharing Economy 11:17 Unique Car Modifications 13:47 Headlight Restoration and Maintenance 18:26 The Decline of Headlight Restoration Prices 20:38 Vinyl Wraps and Maintenance 22:00 Discussion on Maintenance Services 23:26 Should You Text Customers about Additional Services? 25:24 Doing Services for Customers without Their Consent 28:55 The Importance of Communication with Customers 30:24 Adding Protection to Maintenance Services 32:52 The Viability of the Porter Cable 33:53 Removing Glue Residue from Wraps 35:27 The Importance of Quality in Vinyl Wraps and PPF 40:39 Understanding the Cost of Quality 41:26 Following Instructions and Product Performance 46:31 The Shift in Buying Behavior 50:58 The Rise of Specialized Websites and Localized Retail 53:07 Adapting to Changing Consumer Preferences 56:09 Continual Discussion and Progression in the Car Care Industry