In this Pints and Polishing podcast episode, Marshall and Nick discuss various topics related to detailing and answering questions from Facebook groups. They cover topics such as starting a detailing business, organizing towels, dealing with competitors, prepping a vehicle for ceramic coating, and more. The conversation highlights the importance of starting small, learning from experience, and using the right products and techniques. They also emphasize the need for clear customer communication and the importance of continuous learning and improvement in the detailing industry. In this conversation, Nick and Marshall discuss various car detailing and customer service topics. They address concerns about ceramic coatings, handling upset customers, removing scratches from motorcycle windshields, using quick detailers, and restoring plastic steps on vehicles. They emphasize the importance of setting expectations, being professional in difficult situations, and considering replacement options when necessary. Takeaways Starting small and gaining experience is important in the detailing business Clear communication with customers is crucial Using the right products and techniques can improve efficiency and results Continuous learning and improvement are essential in the detailing industry Ceramic coatings may cause etching on clear coats, but it can be fixed by polishing and reapplying the coating. When dealing with upset customers, it's important to remain calm, meet with both parties involved, and walk them through the work that was done. Refunding a customer may be necessary to resolve a difficult situation, but it's important to set expectations and be professional throughout the process. When trying to remove scratches from motorcycle windshields, it's best to replace the windshield if possible, as attempting to fix it may cause distortion. Using quick detailers on a car that has been previously washed and protected with a sealant is not recommended, as it may cause staining. When restoring plastic steps on vehicles, consider the cost of replacement parts before attempting to fix them, and if necessary, scuff the plastic and use trim paint for a better result. Chapters 00:00 Introduction and Overview 02:31 Starting a Detailing Business 05:27 Charging for Detailing Services 08:27 Towel Organization and Care 13:47 Dealing with Competitors 24:58 Prepping for Ceramic Coating 29:14 Continuous Learning and Improvement 31:32 Addressing Concerns About Ceramic Coatings 41:22 Dealing with Difficult Customers 44:11 Replacing Parts Instead of Fixing 52:30 Restoring Plastic Steps on Vehicles