In this episode, I speak with Jules Poulin, owner of From the Neck Up. Jules has developed a unique massage therapy practice that focuses on the head, neck, jaw and mouth of patients. Jules has also innovated a new way for patients and massage therapists to communicate using hand signals! Introduction and background (0:00:30) From the Neck Up - the only of its kind in the world (0:01:50) RMTs aren’t allowed to use the word “Specialist” in Ontario (0:03:35) Creating a patient-focused business (0:05:45) What is TMJD? (0:10:30) How does Jules approach a new patient? (0:12:38) Staying on top of new research (0:14:30) The desire to work with scientists for research (0:15:55) Massaging the tongue (0:19:17) Helping with dysphagia (0:22:14) Has Jules ever been bitten by a patient? (0:23:18) Why communication is so important in manual therapy (0:25:07) Lack of proper communication with RMTs (0:28:00) Should massage therapy be covered by the government? (0:31:14) Differences in massage therapy practices per province/state. (0:32:40) Plans for expansion? (0:33:50) Self-care tips for performers (0:38:00) Stress-related pain (0:39:20) How Jules relaxes (0:40:45) Jules has a huge record collection (0:41:39) Music in the clinic (0:43:19) Being a maverick (0:44:58) The support of colleagues in the industry (0:47:10) Top three challenges as an entrepreneur (49:18) Advice for success: know your strengths (0:53:00) Visit From the Neck Up on the web: https://fromtheneckupmassage.com/ Follow From the Neck Up on Instagram: https://www.instagram.com/fromtheneckupmassage/ Visit Planet B612 on the web: http://planetb612.fm/ Follow Planet B612 on Twitter: https://twitter.com/PlanetB612fm Support Planet B612 on Patreon: https://patreon.com/juliesworld