In the words of founder and CEO Jordan Gal, CartHook is “expanding the canvas on which a brand can operate.” That means a customizable checkout for better customer experiences all the way through the journey. CartHook has evolved alongside the DTC market, and this conversation is loaded with...

Blue light filtering glasses are one of those long-term products that we don't usually think of in terms of retention. On this episode of Playing for Keeps, Ryan Fisher, Senior Growth Marketing Manager at Felix Gray, talks Kristen through the ways that the brand is working to build a base of...

Customer loyalty is so much bigger than repeat purchases- it’s about creating passionate brand advocates that connect with you on a range of levels. It’s about providing genuine value as the basis of an ongoing relationship. On this episode of Playing for Keeps, Fiona and Kristen dig into...