Finding your way to your business case as a process miner is a bit of a chicken-and-egg problem: You first have to do the analysis to determine the improvement potential. Rudi and Anne recommend keeping it simple, and Miguel shares how they increased revenue by 6 million Pesos (350,000 USD)...

Andrea and Daniel discover process flows for the bus lines in Montevideo using open data from the city. They then export the XML process maps from Disco to display the discovered processes in the spatial city map. We discuss their project and Andrea and Daniel give you all the information that...

There is a lot of variability in Human Resources (HR) processes. This is only natural as people are different! And there is different legislation in different countries, different types of benefits, etc. We show two approaches for dealing with this complexity: One bottom-up approach and one...