We are back with another episode with our in-house guest expert, our #WorkBestie Crystal! This time, we will be learning how express ourselves effectively and confidently as a manager around some of the topics listed below: 00:00 Rach introduces Crystal 01:18 Addressing underperformance 04:32 Quantifying the impact, giving feedback 05:26 Work inefficiency or slow output 08:50 GROW coaching model 10:11 Personal grooming and hygiene matters 13:41 Getting team to adopt a growth mindset at work 15:23 Taking ownership, learning from mistakes 17:22 Hard conversations on letting go of staff 23:06 Key principles to communicating effectively 26:37 Outro⁠ Crystal is the CEO and Co-founder of Forest Wolf, a global leader in future-ready skills, leadership, and corporate learning and development. In this episode, she answers some of the challenges and issues we face at work, and provides us with advice and frameworks on how we should overcome them. Let’s dive right in! Find RachReflects on : ⁠http://rachreflects.com⁠ http://⁠instagram.com/ms_rach