In this episode, Three and Jackie Carpenter discuss their book 'People First' and the importance of prioritizing employees and creating a positive work culture. They emphasize the need for leaders to define the mission, vision, and purpose of their organizations and to invest in their employees' growth and development. The conversation also touches on the challenges of hiring and retention, the shift from individualistic to collaborative leadership in the tennis industry, and the impact of loneliness on employees. The key takeaway is that leaders need to be brave, disrupt the status quo, and genuinely care about their employees. Episode Highlights The importance of prioritizing employees and creating a positive work culture.What it means to have a mission, vision, and purpose of your organization - which many clubs don't have.Ways you can invest in your employees' growth and development so they don't want to leave.Just because that's how it's been done, doesn't mean it's how it should be done: Advice about being brave, disrupting the status quo, and genuinely caring about your employees.Buy their book! https://threeandjackie.com/book/people-first/Find them on LinkedIn: https://www.linkedin.com/company/three-jackie/Connect on Instagram: https://www.instagram.com/threeandjackie/ Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!