In this episode of the Reimagined Workforce podcast, I provide an introduction to the human centred design methodology in preparation for the episode 6 with Ian Arnold who describes his experience in applying it in his work. I explain why human centred design used to solve complex problems. I outline the key steps and how to bring them to life. I describe how human centred design might be used to solve one of the Top 5 workforce challenges facing healthcare that Alicia Cook raised in episode 2.  There are a few key moments that may be of interest: 5:10 Establishing your project group 5:28 The Double Diamond 5:49 Creating a shared vision for a better future 7:03 Problem: Divergent 9:07 Ethnographic research 10:00 Gallery walk 12:07 Problem: Converge 12:37 Coming to a consensus on root cause 13:03 The Design brief 13:48 Solution: Divergent 14:48 Generating ideas 17:02 Solution: Convergent IDEO Design Thinking Connect with Kath Hume on LinkedIn