This episode of Resilient Retail is a little different. Brik + Clik has spent the last eight months testing out a range of much-hyped technologies in their California location. Co-founder Hemant Chavan is here to tell Kristen what worked, what didn’t, and what to expect from the next decade in retail. So here’s the name of the game: Kris quizzes Hemant on a range of technologies, and he talks us through what’s here to stay. This episode is loaded with actionable insights from one of the most cutting-edge brands in the retail world today. Kristen and Hemant dig into NFC tags, micro-fulfillment, gamification, and much, much more.