Getting "jollied along" by a parent won't help an upset teenager learn how to deal with their own difficult feelings, says clinical psychologist Zara Mansoor. "One thing that's really challenging for parents – or just adults – is we want to get in, we want to fix things, we want to make things better. Actually, the most powerful thing we can often do is just sit with [the teen's emotion] and keep ourselves calm," she tells Kathryn Ryan.