On a Delta flight, Kerri was captivated watching a MasterClass called "Chris Voss Teaches the Art of Negotiation”. So she called up Chris to have him on! Delving into his days as an FBI hostage negotiator, he not only shares invaluable techniques like "Mirroring" and talks about his book "Splitting the Difference," but also regales Kerri with some riveting hostage negotiation stories!