This month’s podcast is with the Head of Digital Ticketing Services at the Rail Delivery Group, John Backway. The podcast covers some of the most pressing issues within the sector currently. John chats about how digital ticketing is changing how people interact with the rail network around them and how the advancing technology is making printed ticketing a redundant practice. Efficiencies for customers is at the heart of work that Rail Delivery Group does and this is a key part of John’s remit. The podcast covers how digital ticketing helps drive those efficiencies, applying a common sense approach to how to utilise technology and how he thinks it is changing the industry.