In this episode of SaaS Origin Stories, Phil speaks with Daniel Bakh, CEO of Fullview, a platform that enables SaaS companies to deliver delightful support that is fast, personable, and scalable. He is also the Host of the Collective Hindsight podcast where accomplished founders and investors share their stories, and was previously the Growth Manager at Contractbook and a Product Evangelist at TwentyThree. Join them as they delve into how Daniel turned his frustration in a customer-facing SaaS role into an entirely new business, why going full-time with Fullview straight away was a very risky but worthwhile move, and why your SaaS product needs a hook for your investors. They also discuss why listening to your customers' problems is one of the most important things you can do as a founder. Guest at a Glance: Name: Daniel Bakh About Daniel: Daniel Bakh is the CEO of Fullview, a platform that enables SaaS companies to deliver delightful support that is fast, personable, and scalable. He is also the Host of the Collective Hindsight podcast where accomplished founders and investors share their stories, and was previously the Growth Manager at Contractbook and a Product Evangelist at TwentyThree. Daniel on LinkedIn Fullview on LinkedIn Fullview’s Website Topics we cover: How Fullview saves time for B2B SaaS companies Going fulltime from day one and the fundraising process Jumping straight into the company: brave or stupid? Pitching the idea to investors Sometimes all you need is a powerpoint Figuring out your North Star Why you should meet with every user of your product Visualizing the design of a feature before actually making it Listen to the customers, but focus on their problems And more!