Sarah spent the last two decades leading Customer Success and Professional Services teams. She knows how to help organizations achieve customer retention above 90%, and how to drive expansion revenue to 40% of your annual growth. By accomplishing these results companies are able to reduce their CAC, increase profitability, and realize higher valuations and exit multiples.She knows what processes need to be in place to help Customer Success teams operate more consistently, to deliver a great customer experience that's filled with value, and to help them achieve scale. She also knows what skills Customer Success teams need the most in order to think with a growth mindset, harness the power of their role, and earn a more strategic seat at the leadership table.