In this podcast episode, Jen interviews Jordan, the co-owner of PSW Furnishings, a furniture company they started during the pandemic. They talk about the rapid growth of the business and how they handle customer complaints. Jordan highlights the importance of accepting feedback and using it to drive product improvements. They also touch on the challenges of starting a business and the personal growth that comes with it. Today we discuss:  Why is patience considered a critical attribute when starting a business? The importance of recognizing and establishing boundaries when working with your partner.  The practice of taking customer feedback and how it contributes to the success and growth of a business. Strategies for fostering positive and lasting connections with customers. Plus much more!   Connect with Jordan Follow her and the business on Instagram: @jordanalainementor and @pswfurnishings Follow the business on TikTok: @pswfurnishings Visit their website: www.pswfurnishings.com Need help with growing your product-based business? Check out profitableproductacademy.com   How To Get Involved: Get ready to elevate your business game with Served Neat - the podcast that's all about taking your business to the next level! We serve up expert advice on sales, marketing, mindset, and business strategies to help you make six-figures and beyond. Your host, Jen Hartmann, is the mastermind behind Neat The Agency. She's a PR strategist, coach, and marketing expert who helps business owners and their brands grow, scale, and succeed. When Jen isn't busy leading her team, developing new strategies, or setting goals for her company, she can be found sipping on a glass of bourbon, exploring new places, and hanging out with her sweet pup, Bruin. So, pour yourself a glass of your favorite bourbon and get inspired! Tune in to Served Neat to gain insider knowledge and learn how to start and grow your business like a pro. With Served Neat, taking your business to the next level has never been more fun!   Looking for more?  Sign up for our weekly newsletter -  Neat The Agency Connect with us on Instagram @neat_theagency Check out our blog If you’re ready to start using PR for your own business, book a call with us!