Recently, I turned 43... I don't really celebrate my birthdays anymore. Don't worry; I have an amazing wife who makes sure there's always cake. But I do always try to take a moment and reflect on my past year because “The only time you should ever look back, is to see how far you've come.” Well, today, it's not just about my journey; it's about ours. We've hit a massive Service Design Show milestone: 200 episodes! That's a new interview every two weeks for over 8 years. And by now, we've clocked in over 500.000 listens to our conversations. Truly mind-boggling. Especially when you consider how niche our field is (still). It tells me what I do matters to people like you. Honestly, if I had to, I'd still do this show just for my own learning... but knowing you're out there makes it so much better. To celebrate, I'm flipping the script. For this episode, it's me answering YOUR questions. Some are about service design, some get a bit personal... Here's a sneak peek: Is Journey Management the next big thing? Will service design disappear? How does the Show make money? How do I keep sane working solo? You might be surprised by some of the answers. Guess, there's only one way to find out... This episode was a lot of fun and quite a challenge to produce. Let me know if you like this format – maybe we'll do a follow up... Take care, ~ Marc --- [ 1. GUIDE ] --- 00:00 Welcome to episode 200 01:50 Why Service Design 04:30 Lessons learned from 200+ conversations 10:15 The business model 16:15 How to stay healthy and sane 25:00 Communicating service design 31:00 Designing timeless services 36:00 Is Journey Management the next big thing 40:00 Where are things going --- [ 2. LINKS ] --- https://www.linkedin.com/in/marcfonteijn/ https://www.servicedesignshow.com/circle/ --- [ 3. CIRCLE ] --- Join our private community with smart and generous in-house service design professionals. ⁠https://servicedesignshow.com/circle