Episodes
Uniquely positioned function that looks at in-depth business case studies that answers strategic business questions, shapes and moves the company executive decisions and actions! Guests are Meredith Machavoe, Director, Research & Insights, Gaurav Totuka, Sr. Manager of Analytics. See omnystudio.com/listener for privacy information.
Published 10/12/20
Next-generation technologies and the explosion of data are enabling more personalized, niche treatments for patients. The costs of developing innovative drugs are escalating, alongside pressures to reduce the costs to consumers. Meanwhile, the global regulatory scene grows more complex, with organizations facing hefty fines when adverse events or recalls happen.   In this podcast ServiceNow healthcare experts Mike Luessi and Garnet Dark will discuss:   Key challenges impacting life sciences...
Published 10/08/20
Episode 2: Knowledge Graph: Wikipedia with Data How to successfully build connected dashboards, it's like Wikipedia with data! Guests are Satish Mallavolu, Mike Liu, Neeraj Shabhani, Directors of Analytics, and Rajeev Singh, Sr. Manager of Analytics See omnystudio.com/listener for privacy information.
Published 10/05/20
This week hear from Jamie Mead from NATS, who talks about the digital transformation strategy. He uses Predict and Prevent methods to run air traffic smoothly. If you want to learn more, read their story, and listen to this on-demand webinar.   See omnystudio.com/listener for privacy information.
Published 10/01/20
Our own Developer Advocate, Andrew Barnes joins Break Point to talk about Hacktoberfest, the annual challenge to promote open source development, how it ties in with ServiceNow, how you can participate, and swag you can earn. Links mentioned: Developer blog DigitalOcean's Hacktoberfest 2020 GitHub for spokes GitHub for components CCW1856 - Automated ServiceNow CI/CD Andrew Barnes LinkedIn Twitter See omnystudio.com/listener for privacy information.
Published 09/30/20
Join Andy Jordan and Debbra McGrath (Sr. Technical Product Marketing Manager, ServiceNow) on this podcast episode as they discuss the importance of business outcomes to drive enterprise agility. They discuss the challenges that organizations face in managing these outcomes. Many organizations start with good intentions to define and measure outcomes, but the pressures of vanity metrics (a.k.a., traffic light indicators) often take precedence. Learn how ServiceNow helps organizations better...
Published 09/29/20
Overview of 5 Pillars of Analytics Strategy with Vijay Kotu, VP of Analytics to cover What we do and How we run the company’s growth with data & analytics. See omnystudio.com/listener for privacy information.
Published 09/28/20
Technology has transformed medical care in extraordinary ways. It has also created some of the biggest challenges you face today as a healthcare organization. Frustrated clinicians. Siloed engagement. Security risks. At ServiceNow, our job is to get you past these challenges and capture value.   In this podcast, featuring ServiceNow experts Drew Koerner and Aaron Zuber, we will discuss:  Key challenges impacting healthcare providers today, including the impact of COVID-19  Customers who have...
Published 09/24/20
Maintaining a healthy healthcare workforce is of paramount importance, both for the sake of clinician wellbeing and for safe patient care. To help address this challenge, the Emergency Self Report app enables employees to report illnesses and readiness to return and initiate workflows to help managers respond. Thomas Jefferson University Hospital augmented this functionality to enable doctors, nurses, and other staff to track and report their temperature, so the organization can better plan...
Published 09/24/20
Introducing unconventional way of leading a successful Analytics team to run the company’s growth by data. Be sure to visit the Analytics, Intelligence, and Reporting forum on the Now Community!   Just wanted to take a second to mention one of the best FREE resources we offer here at ServiceNow – the Customer Success Center. If you aren’t already a regular user – you’ve got to check it out. The Customer Success Center is a one-stop shop for prescriptive actionable resources designed to...
Published 09/23/20
Let's talk all things CreatorCon 2020 with Jason McKee, Director of Developer Evangelism at ServiceNow, and find out what the October 27 conference is about. We'll discuss the agenda,  the highlights, and different ways to participate - all without getting Zoom fatigue! See omnystudio.com/listener for privacy information.
Published 09/23/20
Sr. Product Manager Jivanjot Kaur joins Chuck to talk about the Upgrade Center, one of the hottest platform features in the Paris release. Docs: Upgrade Center - https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/upgrade-center/concept/uc-landing-page.html See omnystudio.com/listener for privacy information.
Published 09/16/20
Join Andy Jordan and Pradeep Bansal (Director, Product Management – ITBM solutions) on this episode as they discuss the importance and value of managing business outcomes. They cover the challenges that organizations face when it comes to managing outcomes, and the value of aligning them from top to bottom. They dive into questions such as, how do outcomes differ within the various layers of the organization? Or, who is ultimately responsible to track the outcomes? Providing top-down...
Published 09/14/20
Published 07/22/20
In this episode we'll hear from Chris Pope, VP of Innovation at Servicenow and Sean Pepper, Partner at Deloitte about the joint financial services go-to-market strategy, the ecosystem and the benefits to customers. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/policies/listener for privacy information.
Published 07/21/20
In this episode we'll hear from Chris Pope, VP of Innovation at Servicenow and Ciaran Cosgrave, Managing Director of Accenture UK about the joint telco go-to-market strategy and what this means for our customers. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/policies/listener for privacy information.
Published 07/15/20
In this episode we'll hear from Faez Ahmed, about ServiceNow's Next Gen Programme.   We'll be asking Faez about the Next Gen Programme at ServiceNow, what the programme achieves and how it's changing the future of the world of work. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People.
Published 02/21/20
In this episode we'll hear from Michael Noonan, about how Capita embarked on their digital transformation journey. I'll be asking Michael about Capita's digital transformation journey, how the company adopted the platform in such a short period of time, and some of his top tips for a successful implementation. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People.
Published 02/11/20
In part 2 of this 2 part episode we'll hear from Chuck Tomasi about ServiceNow's Developer Resources. We'll be asking Chuck about the ServiceNow Community, as well as the ServiceNow Developer Program. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People.
Published 01/09/20
In part 1 of this 2 part episode we'll hear from Chuck Tomasi about ServiceNow's Developer Resources. We'll be asking Chuck about the Now Platform, how it has grown over the years , and some examples of apps built on the platform. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People.
Published 01/09/20
In this episode, we'll hear from IDC Analyst Danielle Hernandez about the current state and the future of Customer Experience (CX). Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People.
Published 01/07/20
In this episode, we'll hear from Roddy Barnes about how BP embarked on their digital transformation journey. Roddy Talks about BP's digital transformation journey, how the organisation's IT department first digitized itself; and what enabled the teams - and the company on the whole - to adopt a new digital way of working. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People.
Published 11/19/19