Description
In this week's podcast, Chuck Tomasi talks about ways to streamline the process of upgrading to a new ServiceNow release. This episode covers:
The benefits of upgrading
Using project management practices
Following the documented process
Reviewing skipped changes
Creating a thorough test plan
Considering customizations
For more information on upgrades, see:
Product documentation: Upgrade your instance
Blog post: Tips for streamlining ServiceNow upgrades
Videos:
Upgrading an Instance
End of Life Upgrades
Quarterly Patching Program Overview
Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.