In this episode, product owner Greg Morrison talks about a new feature for Change Management. Change Success Score measures the success rate for each change team over time to help improve their performance and refine your change process. This episode covers: Background: Change Management Change Success Score (CSS) overview Good ways to use CSS What CSS values mean Getting started Behind the scenes: how CSS works For more information, see: Product documentation: Change Success Score Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment. Subscribe to iTunes See omnystudio.com/listener for privacy information.