In this episode of the Small Agency Talk Show, Brad Farris of Anchor Advisors shares five questions he recommends that you use when having performance improvement conversations with team members. Patrick Rogan of Ignition HR and Chip Griffin of SAGA provide their feedback on these and make some suggestions of their own to help agency leaders better handle these difficult conversations. You will learn some do's and don'ts when it comes to getting the right results while continuing to encourage your team and foster a positive work environment.