Joey Coleman is an award-winning speaker who specializes in customer and employee retention. With more than 20 years of experience in the customer experience space, he helps organizations retain their best customers and turn them into raving fans through his First 100 Days methodology. Joey is also the author of Never Lose a Customer Again and Never Lose an Employee Again. In this episode of the Smart Business Revolution Podcast, John Corcoran is joined by Joey Coleman, the author of Never Lose an Employee Again, to talk about how to create remarkable employee experiences. They also discuss Joey's 100-day onboarding process, the connection between customer experience and employee experience, and common pushbacks employers have about remote work.