Using generative AI to improve CX and meet regulatory requirements in insurance Insurance is a challenging market to be operating in these days. A perfect storm of the squeeze on household budgets, rising costs when handling claims, and new regulation, mean many insurers are struggling to stay afloat and remain competitive. Rashed Younas is the insurance practice lead at The Dot Collective, which helps organisations make smarter use of their data. During his chat with Zoe Cunningham, Rashed shares some of the ways he’s seeing forward-thinking insurers use their data intelligently, to navigate these choppy waters. From generative AI, to single view of the customer, he paints a (perhaps surprisingly) positive outlook for insurance companies.