Emotional intelligence is crucial to effective leadership, especially in a people-oriented salon business. EI blends empathy and decisiveness to create a potent leadership style. Leading with heart involves understanding and connecting with people on a deeper level, fostering trust and loyalty. Conversely, leading with an edge demands assertiveness, resilience, and the ability to make tough decisions when necessary. Striking a balance between the two is vital to inspiring and motivating teams, driving innovation, and effectively navigating challenges. Leaders who combine heart and edge create a dynamic environment where empathy and strength converge, leading to sustainable success, meaningful relationships, and long-term employees. How are you integrating heart and edge in your leadership style? Listen Now as Bobi Seredich and I share an enlightening conversation about EI Leadership and how you can become a certified EI Salon Leader. **Find out more here**