Sally Susman is a world-class communicator, an author of "Breaking Through: Communicating to Open Minds, Move Hearts, and Change the World", and – of course – a former staffer. Tune in to this episode to hear lessons she learned and stories she lived during her journey from a Senate mail room to the U.S. Department of Commerce to some of the country's biggest brands -- American Express, Estée Lauder, and Pfizer.