While companies should always be on the lookout for unexpected hikes in their ICT spend, in today’s uncertain environment it is more important than ever to maintain vigilance.  Just last month Lumen notified its customers of an upcoming change to their operational and technical support structure...

Merger and acquisition activity can be beneficial to the business, but it can also lead to complications when it comes to integrating ICT deals of the two entities.  Harmonizing disparate commercial terms, service schedules and pricing from legacy contracts can be a headache. In this 7-minute...

On Saturday, March 30th, AT&T announced a significant data breach that exposed the sensitive personal information of millions of its current and former customers.  As data breaches seem only to increase in frequency, enterprise customers can’t rely on service providers alone to keep their...