21. How Business Architecture and Customer Experience Design Work

21. How Business Architecture and Customer Experience Design Work Together

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Description

Krishan Jogia and Fran Mether of Evolve & Amplify, a problem-solving advisory firm specializing in delivering executable strategic advice that’s human-centered, share their unique perspectives with Whynde Kuehn on customer experience (CX) design with an emphasis on the nexus between business architecture and CX.

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