Llori Valenzuela is the head of online sales at Fonterra. She is passionate about customer-led design and delivering value to both customers and stakeholders. Llori tells us about her journey from studying nutrition and food science in the US through to overseeing the evolution of the human-centred approach at Fonterra. A unique insight into what it’s like to make an impact from within a large organisation. Links: https://www.linkedin.com/in/llori-valenzuela-79580b1/ The views Llori expresses are her own and not that of her employer.