Join your host Andrew Tisser with his guest Dr. Joan Naidorf as they talk about what affects your approach when dealing with “difficult” patients. Dr. Naidorf has been working in this space for some time, and the American Association for Physician Leadership published her book Changing How We Think about Difficult Patients: A Guide for Physicians and Healthcare Professionals. With depth, Dr. Joan helps us understand our biases, empathy, and how to better look at our relationship with patients. In this episode you will learn: ·        How the book Changing How We Think about Difficult Patients came to be ·        Biases affect the physician-patient relationship ·        Why you should anticipate the possibility of a patient getting “difficult” ·        The moments where you need to bolster up your confidence as a physician ·        About In shock, Book by Rana Awdish About Dr. Joan Naidorf: Dr. Joan Naidorf is a board-certified emergency physician trained at the Philadelphia College of Osteopathic Medicine and Einstein Medical Center Philadelphia. After growing up in Highland Park, NJ, she obtained her undergraduate degree at the University of Virginia.  She practiced for nearly thirty years in the busy emergency departments of Inova Alexandria Hospital and Fort Belvoir Community Hospital in Virginia. As an author and speaker, she has been sharing important ideas with students, residents, and practicing physicians through various online and direct engagements. She was recently appointed to the editorial advisory board of The DO magazine.  Her proudest accomplishment has been raising three compassionate and intelligent children along with Toby, her devoted husband. Toby supplies many stories of the patients who challenge him from his busy gastroenterology practice. In her spare time, Dr. Naidorf enjoys reading, traveling, playing tennis, tasting wine, and walking with Dolly, the miniature poodle. Connect with Dr. Joan Naidorf: Website:              https://www.drjoannaidorf.com/ Twitter:                https://twitter.com/JoanNaidorf   Changing How We Think about Difficult Patients: A Guide for Physicians and Healthcare Professionals, Book by Joan Naidorf, DO: https://shop.physicianleaders.org/collections/books/products/changing-how-we-think-about-difficult-patients-a-guide-for-physicians-and-healthcare-professionals Connect with Talk2Medoc on: Website:              https://www.andrewtisserdo.com/ LinkedIn:              https://www.linkedin.com/in/andrewtisserdo/ Facebook:           https://www.facebook.com/andrew.tisser Instagram:          https://www.instagram.com/talk2medoc_llc/ Twitter:                https://twitter.com/Talk2MeDoc YouTube:             https://www.youtube.com/channel/UC0O_Sf3aYLavYaJ_hg7bM8g