In this episode of Talking HealthTech, host Peter Birch speaks with Melvin Chen, Co-founder and Chief Commercial Officer of KeyReply. Melvin shares his global perspective and in-depth insights into how KeyReply transforms the healthcare industry with AI-powered solutions. They discuss KeyReply's journey, the rapidly evolving role of AI in healthcare, particularly in productivity and efficiency improvements, and the exciting expansion plans of KeyReply into the Australian market. Key Takeaways: - AI Evolution: The shift from intent-based, machine learning AI to generative AI emphasises how technologies like GPT-3 and GPT-4 have revolutionised capabilities and applications in healthcare. - Productivity and Efficiency: KeyReply focuses on improving operational productivity for both patients and clinicians, addressing bottlenecks like appointment booking, patient follow-up, and incident management. - Global Insights: Comparative insights between the healthcare systems in Singapore and Australia were shared, highlighting similar challenges around workforce shortages and high labour costs. - Voice and Future Tech: The introduction of voice capability and the anticipated advancement to video interactions with technologies like GPT-5 are poised to transform the healthcare landscape further. - Entry Strategy in Australia: KeyReply aims to demystify AI for the Australian healthcare market and showcase the technology's impact through practical, real-world applications. Check out the episode and full show notes on the Talking HealthTech website. Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information, visit https://www.talkinghealthtech.com/thtplus