This week we spoke with Felicity Gain, business development manager for Smile Science Harley Street. We spoke about her career as a buyer for Harrods, Sainsbury's and Superdrug, among others; what it's like having worked on both sides of the buyer/supplier relationship; and how AI, technology and the sustainability expectations of consumers are changing the cosmetics retail landscape. This episode is sponsored by Avalara: https://www.avalara.com/eu/en/index.html