Welcome to episode 37 of the Technology in Human Services podcast. In this episode I speak with Charles Buchanan. The discussion about technology and non-profits is not a new one. But throughout the pandemic and now, even with lessons learned during that time, we’re struggling. Service providers are struggling to make the right decisions when it comes to infrastructure, skills & training, and where to invest. Funders are struggling to figure out how to fund technology in service delivery. It feels sometimes like we’re going backwards. After moving from the private sector to support non-profits, Charles recognized that the state of non-profit technology and digital maturity was troubling. In fact, he saw a situation he called “technology poverty” which he feels best articulates the dire tech situation currently affecting non-profits. I approached Charles because we were part of a recent Canadian Centre for Nonprofit Digital Resilience group discussion. In that discussion we talked about how non-profit leaders are paralyzed with fear and anxiety when it comes to discussing and figuring out what steps to take to protect their organizations, their data, their staff, clients, and communities when it comes to cybersecurity. So I knew I wanted to chat with him in more depth. Turns out he’s deeply connected to, works with, and understands the technology poverty in the Immigrant and Refugee-serving sector. We discussed what technology poverty is and then took a deep dive into cybersecurity and the pressing need for non-profits to get Enterprise Risk Management right. His key message is that you’re not alone in this struggle. Get in touch with him at Technology Helps to take those important first steps. I think you’ll find his perspective and insights interesting and important. (An aside. The beginning of our conversation focuses on Charles’ insights on AI. I like to start recording my podcast conversations early so I don’t forget to hit record (which has almost happened). We started talking about AI because I use Otter.ai for transcripts (see below) and the service has a feature where Otter can join Zoom meetings and transcribe as we’re talking. So I have to explain why there is another connection in Zoom with us, so folks are comfortable, or I turn it off. It got us talking about AI and I love what Charles had to say, so it’s in the podcast. 🙂 ) Some questions we discussed: * Can you tell me a bit about that concept and how you’re working to bring non-profits out of technology poverty. * Part of your work includes offering a Community Service Desk service to non-profits. For smaller non-profits and even large ones with IT staff, what role does a non-profit-focused tech support service play for these organizations? How is it different from, say, contracting with a business-focused IT support service? * Another major service you provide is focused on Enterprise Risk Management. What do we need to to do help sector leaders feel confident in making a decision about cybersecurity framework, organizational policies, organizational practices (sticks/carrots to ensure security compliance), as well as staff training to feel more confident about their tech infrastructure choic...