It’s that time of year again, the Microsoft Dynamics 365 CRM 2024 Wave 1 Release Plan is here! You can expect a few new features, functionality and updates in the first major update of 2024, but in this episode, we’re talking about the features that we think will be most beneficial to our customers. From a new customer service admin centre, and easier email sending within Dynamics 365 CRM, to creating multiple opportunities from one lead, automated lead assignment, the option to classify sensitive data within Omnichannel, and much more. Plus, it’ll be no surprise that Copilot, gets a few mentions throughout the episode. Get up to speed on the latest updates today. Hosted on Acast. See acast.com/privacy for more information.