In this episode of The Agile Coach Podcast, Vivek talks with Angela Johnson, Chief Change Officer & Certified Scrum Trainer at Collaborative Leadership Team and author of The Scrum Master Files. She talks about the necessary people skills that scrum masters need and how to handle conflict effectively as a scrum master. HIGHLIGHT QUOTES Don't shy away from conflict as a scrum master - Angela: "Sometimes when people are just misunderstanding each other or communication is breaking down, a scrum master has got to get in there sometimes with their black and white stripes and their whistle almost like a referee but oftentimes it's just to help." How to provide better feedback - Angela: "Instead of making it about you and telling them what they're doing wrong, why don't you invite their participation? Why don't you get them to come up with the answer?" Get to know Angela and check out her book: About Angela: https://www.linkedin.com/in/angelajohnsonscrumtrainer/ The Scrum Master Files: https://www.amazon.com/Scrum-Master-Files-Secrets-Should-ebook/dp/B097KFHB1H Connect with Vivek and Pabitra to find out more about what they're up to: About Vivek:https://www.linkedin.com/in/vivekkhattri/ About Pabitra: https://www.linkedin.com/in/pabitrakhanal/ About The Agile Coach: https://www.linkedin.com/company/the-agile-coach-llc/ Agile Coach Website: https://theagilecoach.com/ If you enjoy The Agile Coach and are interested in learning more, you can check us out at the link below: LinkedIn: https://www.linkedin.com/company/the-agile-coach-llc