In this episode we talk to Dr Ben Allen. A GP partner and Clinical Director for Primary Care in Sheffield, Ben is passionate about empowering patients to understand the health system in order to improve their experience of care. His main area of interest is exploring how people can reach their full potential through building high performing teams. You can find our more about Ben Allen on Twitter; https://twitter.com/BenAllenGP We chat to Ben about how, in his new role as Clinical Director for Primary Care at Sheffield he is trying to improve general practice with limited resource and under growing pressure. We explore the role that GP Receptionists might have in better coordinating the care of patients and the benefits of taking a whole system approach. Our micro-discussion looks at the ‘Vanguard Method’ for service improvement in health and social care. What role does identifying the flow of work and failure demand have in improving quality of care? Jamie recounts his and Gimmo’s experience of using this in GP practices within South Wales; https://doi.org/10.12968/bjhc.2021.0040 As with all of our guests, Ben shares with us an Archipelago Drug, a career anthem and book that has influenced his career. His song choice may want to make you get up and sing… The Aural Apothecary Live! See the Apothecaries live and join in with the conversation! Our next live show will be at the Royal Pharmaceutical Society National Conference. Book your place here; https://events.rpharms.com/website/8675/. If you would like us to appear at your next event then please get in touch via the email below. To get in touch follow us on Twitter @auralapothecary or email us at [email protected] . Don’t forget to rate us and comment wherever you have got this podcast from. You can listen to the Aural Apothecary playlist here; https://open.spotify.com/playlist/3OsWj4w8sxsvuwR9zMXgn5?si=tiHXrQI7QsGtSQwPyz1KBg You can view the Aural ApothecaryLibrary here; https://www.goodreads.com/review/list/31270100-paul-gimson?ref=nav_mybooks&shelf=the-aural-apothecary