Seamless Customer Handoffs at Scale | Jess Meschino
Listen now
Description
What do B2B SaaS and lobstering have in common?
More than you think.
Jess Meschino is the SVP of Customer Services at Workable, but she's also a lobsterwoman on the side. Jess uses this side hustle to inform her 9-5 work, and that's just one of the topics Justin and she explore on this season premiere of Revenue Talks.
In this episode, Justin and Jess, alongside special guest Armen Zildjian (VP of Sales at Drift), discuss how Jess's team scales the 1:1 customer experience, what the sales --> post-sales hand-off looks like at Workable, and what the biggest blockers are that prevent go-to-market alignment at many organizations today.
You can connect with Justin and Armen on Twitter at @justinkeller, @Azildj, and @DriftPodcasts, and Jess on LinkedIn.
Learn more about the Forrester New Wave™ Report: https://drift.ly/ForresterWave
More Episodes
When the economy rocks as much as we've all witnessed in the past year, pivoting and reprioritizing can become the norm. But reprioritization doesn't need to feel chaotic.
Ryan Morel, VP of Marketing at Flexe, a software company delivering technology-powered, omnichannel logistics programs,...
Published 03/20/23
Published 03/20/23
"You're not listening!"
Be it in our personal or professional lives, most of us have heard this sentence once or twice. Why? Because we all like to think we know what others are thinking and feeling. In reality, however, the only way we truly know how our friends, customers, and prospects are...
Published 03/06/23
Links
Genres
Artwork or description wrong?
Request an update »
Updates may take a few minutes.
Do you host a podcast?
Track your ranks and reviews from Spotify, Apple Podcasts and more.
See hourly chart positions and more than 30 days of history.
Get Chartable Analytics »
See hourly chart positions and more than 30 days of history.
