Ep. 78 features Chris Reynolds from Epoxy.ai, which is a personalization technology company providing tools to develop new forms of customer acquisition, engagement, and retention. Hear him discuss: His experience building fan engagement technology products at his last startup, which was acquired by Comcast How he believes artificial intelligence and machine learning will be leveraged by the betting industry How personalization helps operators reduce customer acquisition costs, drive retention, and lower churn Why he thinks Epoxy is “onto something” when it comes to the “holy grail” of converting sportsbook customers to iCasino The strategic investor that wasn’t included in the PR for Epoxy.ai’s recent $3m fundraise The challenges of recruiting top-level AI/ML engineers, and why his engineering team is their “secret sauce”   Learn more ⤵️   ➡️ Epoxy.ai website ➡️ Epoxy.ai on Linkedin ➡️ Chris Reynolds on Linkedin   This episode is brought to you by GeoComply, a leading provider of cutting-edge anti-fraud and geolocation solutions that detect location fraud and help verify a user’s true digital identity.