Troy Hayes spent 34 years as a First Responder—17 of those years with the Arizona Department of Public Safety as a trooper/paramedic with the Air Rescue Unit. Join us on the latest episode of The Call: Stories from Behind the Badge as Troy shares the story of a unique day in Arizona when he happened to end up using his snow shoes—what started as a simple call for help escalated into a dangerous standoff in the middle of the woods.