Ross Keating's business has a simple premise. To turn more of your one-off customers into repeat profitable customers Ross helps businesses which are doing OK but want to grow sales and profits by showing them how to achieve goals and objectives through business plans which will:• increase customer retention and loyalty using customer relationship management (CRM) strategies• increase the effectiveness of their marketing strategies with Inside Sales & Social Selling strategies• harvest sales from their existing databases Ross covers a bunch of his strategies and tricks that will get more repeat business from your customers. You can find Ross on his LinkedIn page Show notes: www.thecontentfriends.com/blogReady to get started: www.thecontentfriends.com/get-started