In this episode, Matt welcomes COO Adrian Chastain of Gratus Capital and Partner and COO Kailee Ostroski from Connecticut Wealth Management.  Gratus Capital manages approximately $3 billion of client assets, has 50 team members, and is located in Atlanta, GA.  Connecticut Wealth Management, in Hartford, CT, has 65 team members and oversees about $3.3 billion of client assets.  Matt, Adrian, and Kailee discuss what it means to be an RIA Operations professional, the core focus on People, Process, and Technology, as well as: How to best promote a “Culture of Operations” at your RIA Tips for getting “buy in” from team members for the adoption of new technology tools The “Goldilocks” scenario of trying to hire new employees at “just the right time” Different approaches to building your firm’s technology roadmap Why everything seems to come back to Process