We're back! DOT recently announced some new rules for airlines intended to benefit consumers. What are these rules? When are these rules? What do they mean for you? All that and more, on this episode of Cranky Talk!   Source links: Rules regarding refunds Rules regarding junk fees New regulations...

Southwest has done something unique, bringing its Network Planning group -- the people who decide when and where to fly -- under the Chief Operating Officer instead of the Chief Commercial Officer. I spoke with Adam Decaire to learn more about the decision and see how it's going.