COVID, Commerce & Customer Experience
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Description
As COVID-19 took its grip and the world went into lockdown, people everywhere turned to online services to facilitate their every need. Purchasing habits changed overnight but, as lockdown eases and shops start to reopen, what does this really mean for brands and retailers both online and instore? How can they make it easier for consumers to purchase, whenever and wherever they need to? In short, how can they make every moment shoppable?
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