It's the question on everyone's minds: what made United Airlines feel like it could abuse its customers the way it did - and will things really change in the future? The incident went viral for a few reasons, the least of which was just how unpopular airports are these days. Does this overlap at all with the #MuslimBan? We ask all of this, all at once. Have any questions, comments, stories or bad dad jokes you'd like to share with us? Email us: [email protected]. Follow Laila at @lulainlife, Kat at @chenyanqing, and Esther at @emeronobaro. Follow Asma Elgamal at @asma_elgamal. Follow Silla Alawa at @sillaalawa. Follow everyone at @theexposeshow. Sign up for our newsletter at thetempest.co/the-wave. Support our show at patreon.com/thetempest.