In this episode of The Future of Ground Transportation, host Daniel Perez sits down with Joshua Feast, the CEO and co-founder of Cogito, a company at the forefront of artificial intelligence (AI) technology. With an MBA from MIT and years of experience in AI, Joshua shares his journey from basic research to founding Cogito, a company that enhances human interactions with AI. Joshua discusses the critical role AI plays in the transportation industry and customer service, focusing on the development of "super agents" – AI-driven systems that assist human agents in real-time to improve the quality of customer interactions. He explains how AI is transforming industries by optimizing operations, improving customer experiences, and even training humans to be more effective in their roles. Joshua also touches on the challenges of integrating AI into existing systems, the balance between AI and human interaction, and what the future holds for AI in customer service. He offers valuable insights for companies looking to integrate AI into their operations and discusses the broader implications of AI on the future of work. This episode is a must-listen for anyone interested in the intersection of AI and transportation, as well as those in the customer service industry looking to stay ahead of technological trends. 👉 Here are some power takeaways from today's conversation: - AI in Transportation - Super Agents Technology - Challenges of AI Integration - Future of AI in Customer Service 🚨 Episode Highlights: AI in Transportation: Joshua explains how AI is transforming the transportation industry by enhancing customer service, optimizing operations, and supporting the development of autonomous vehicles. Super Agents Technology: Learn about Cogito's AI-driven "super agents" that provide real-time guidance to customer service representatives, helping them maintain high-quality interactions and improving overall customer satisfaction. Challenges of AI Integration: Joshua discusses the hurdles companies face when integrating AI into existing workflows and the importance of managing expectations about what AI can and cannot do. Future of AI in Customer Service: Despite advancements in AI, Joshua predicts that the need for human agents will continue to grow, as complex interactions still require a human touch. Practical Advice for Companies: Joshua shares practical advice for businesses looking to implement AI, emphasizing the importance of understanding the problem you're trying to solve and investing in the right talent and technology. 📚 Resources Mentioned: Good to Great by Jim Collins The Beermat Entrepreneur by Mike Southon 👉 Cogito Corporation: Learn more about the work Joshua and his team are doing to revolutionize customer service with AI at Cogito's website. 🎧 About the Guest Joshua Feast is the CEO and co-founder of Cogito, a company at the forefront of artificial intelligence focused on enhancing human interactions. With an MBA from MIT, Joshua has led Cogito in developing AI systems, known as "super agents," that assist customer service representatives in real-time, improving the quality and consistency of customer interactions. Joshua's journey began with research at MIT, supported by DARPA and the National Institutes of Health, aimed at understanding human behavior through AI. His work is dedicated to using AI not to replace humans, but to empower them, especially in complex fields like healthcare, transportation, and customer service. Joshua is recognized for his innovative approach to integrating AI with human experiences.